Patient Portal News: Email Improves Patient Experience
A recent HealthLeaders media article highlights how email (like the capability included standard with the WRS patient portal) can make physician-patient communications more efficient and improve patient satisfication.
Writing from the patient perspective, HealthLeaders’ Marianne Aiello says, “I don't answer my cellphone unless I recognize the exact number (and in case you think I'm in the minority here, not a one of my friends does either). And I keep my cellphone on silent while at work. These practices unfortunately result in a wonderful game of phone tag that only succeeds in leaving everyone frustrated and me wishing my doctor could just tweet my lab results at me, HIPAA be damned."
The article continues, “You can imagine my delight, then, when my doctor's practice enabled the email function on its patient portal. Now not only can I view my lab results, but also send a follow-up email in all of about 40 seconds. My doctor typically replies within a few hours and I don't mind the wait because I'm busy doing other things in the meantime, versus waiting on hold or staring at my phone.”
WRS client Christine Karell, APRN, Mental Health Alliance cites another benefit in her WRS Psychiatry EMR testimonial, “Patients message me with their questions through WRS Patient Portal. Some of them don’t feel comfortable talking about some of their issues with the front office staff and they want something more confidential. The portal is secure."