Network security is the responsibility of the medical practices with an on-premises solution where you host your own server. This means that firewall, server anti-virus, server-load, network responsiveness and network monitoring all are the responsibility of the practice or their designated local vendor. Many local network administrators don’t have the training to professionally manage your network and when problems happen, the practice is ultimately responsible. In a “web-enabled” environment the server is managed by the vendor, however they are also attending to the individual servers of all other clients. Furthermore, the network architecture is no different than an on-premises solution so both the structure of the network and the monitoring tools are qualitatively inferior to a true web-based or cloud solution. Performance issues and latency issues are common in both an on-premises and web-enabled environment.
A cloud solution like Waiting Room Solutions was designed for the web and as such the network was similarly designed for the web. In this true multi-tenancy model one large set of servers are managed by a professional team – similar to Google, Facebook or Salesforce.com. This means that servers are load balanced and clustered for maximal performance with several layers of redundancy. The computing power is both infinitely expandable and delivered to you at your desktop so that you are never hampered by latency issues. To further boost performance the database and the applications servers are separated into a tiered architecture that provides fine-level control over performance. The monitoring tools are professional and granular whereas on-premises tools are usually limited to the tools provided by your operating system vendor and require the practice to figure-out who has the credentials to manage them.