The patient responsibility for the Endocrinology encounter has now increased with larger copayments, deductible and coinsurance responsibilities. Patient collections start with ensuring the correct demographic and insurance entry of data at the front end. WRS Endocrinology EMR has multiple proprietary web-based processes for ensuring the integrity of the patient data. Your front desk is alerted with the correct amount of the patient responsibility for copayment, deductible and coinsurance at both check–in and check-out so that payments can be made before the patient leaves your office. When patient statements need to be mailed we offer automated mailing of statements so that your office is not burdened with printing, enveloping, stamping and mailing patient statements. The WRS Health proprietary patient collection process gives you complete control over which patients receive statements and when to escalate to the "pre-collections" process. This process sends a series of letters to your patients seeking payment at an earlier stage in the collection cycle while preserving your relationship with the patient. The earlier that patient responsibility and payment can be resolved, the greater chance there is for collection of amounts owed and there is a commensurate decrease in the need to resort to an inefficient and costly external collections process.
Patient payments that are made easier for the patient help ensure timely and correct payment. Credit card processing and online bill payment are integrated into the system without having to go to a separate portal or third party software. This is unique to the WRS Health web-based EMR System.
When payments are made to the office, associated electronic payment entry, posting and adjustments are done seamlessly without any additional work. All of the WRS Health advanced Endocrinology billing and Revenue Cycle Management tools, workflow and procedures have been designed for a Endocrinology billing office. By using these tools the Endocrinology billing office can focus their skills and attention on billing and collections processes that can't be automated and require human intervention such as claim appeals and monitoring the revenue cycle.
Automated Appointment Reminders
The most valuable asset of a practice is the doctor's time–especially in a field like Endocrinology. Scheduling variability due to appointments not kept or due to over-booking can cause unnecessary quiet times as well as log-jams at the front desk. WRS Endocrinolgy EMR understands how your Endocrinology office works.
Appointment reminders are an automatic process in the WRS Health Web-based EMR system. When an appointment is made, the patient is automatically sent an email, an automated phone call reminder and an SMS text message. This is an integrated part of the WRS system–not a third party add-on with an interface. By automating and removing the appointment confirmation function from the front desk, your staff has more time to focus on other functions that require human interaction.
One Step Closer Toward Meaningful Use
To achieve Meaningful Use in Stage 1, there are 25 rules that you must follow to gain the stimulus incentive. Among these rules, it is crucial that you maintain an active problem list, medication list, allergy list, and are able to exchange data from the Continuity of Care Record.
Among other Meaningful Use Solutions, The Continuity of Care Record in the WRS Health Web-based EMR System is an easy place to get a global snapshot view of all your patients' problems. You do not need to maintain this list as a separate function because it is automatically populated as you chart your notes.
A single-click dashboard allows you to easily access reports at one place for Meaningful Use Compliance. WRS Health provides tutorials for all of the Meaningful Use criteria here.
Efficient Endocrinology EMR Workflow
Document Management: Your Documents are Available Online – Anywhere, Anytime
Integrating documents into the electronic charting process is critical because paper forms and faxes are still a standard part of medical communication. Ultrasound Images related to guided biopsy, thyroid biopsy, thyroid ultrasound or fine needle aspiration can be automatically captured and uploaded. Externally produced imaging reports and consultation letters can be easily scanned and imported into the chart. Based upon your setup preferences, documents can be organized based on different categories
WRS Health is unique in the web-based EMR industry in having a completely integrated and seamless electronic fax queue. With this queue, faxes are received electronically into the system and never make it to paper. Faxes can be matched to patients and orders created for that patient. Faxes can be assigned and tasked to a provider or other Endocrinology office worker to act upon. A central fax queue makes all faxes available to all users regardless of the location. This is critical for offices with multiple locations.
Integrated Laboratory Connections
WRS Health can establish bidirectional electronic connections for tests such as Adrenocortical Functions, Catecholamines, and Metabolic and Gastrointestinal Disorders to your preferred reference laboratories like LabCorp, Quest or BioReference. Similarly, we can establish an electronic connection to your local imaging facility. The WRS Health order tracking system including automated alerts and messaging makes this process seamless. Your most valuable asset in your practice is your time. You shouldn't be squandering your time chasing down lab tests or beginning patient encounters absent the information you need to treat the patient.
4 Step Check-In/Check-Out Process
Our 4-step check-in to check-out process ensures the seamless movement of patients and data through the encounter. When there are special needs associated with the Endocrinology encounter the front desk is alerted before the patient enters the exam room. This ensures that you have labs such as path reports and radiology reports prior to entering the room. Specific types of appointments can all be customized.
When patients need to be recalled for glucose monitoring and annual visits the system does this recall function automatically. Recall emails and phone calls with an interactive voice module are automatically generated based on rules that you can setup in the WRS Health system. Based upon encocrinology diagnosis, medication, laboratory values or multiple demographic criteria you can recall or alert subsets of your patients automatically.
Marketing Your Practice with WRS Endocrinology EMR Website
Your practice's website markets your practice on the web, but also serves as an anchor for other marketing efforts of your Endocrinology practice. WRS Health has answers to enable you to get top listings in Google and other search engines. Your website is automatically created and maintained when you setup your practice within the WRS Health system. Search engine submissions and optimization is also managed automatically so that you are found by your current patients or patients seeking Endocrinology Healthcare. You can market new procedures to current or potential patients. WRS Health provides standard content that can then be modified to suit your practice situation. We also provide search engine optimization and practice marketing services to your practice to really rev up your marketing efforts. Managing the marketing of an Endocrinology practice shouldn't be an ad-hoc event. Sustained, continued effort and management leads to results. We make this easy for you and include all the tools you need to market your practice on one integrated platform.
Referral Management System
The excellent care you provide is the first step when marketing your Endocrinology practice. A complete, customized and branded chart note reflects that care. The WRS Health referral management system and workflow enables you to send your customized chart note and/or a customized letter to your referring provider with a single click. Encounter note elements are automatically pulled from your note to populate your letter. All faxing of notes, letters and documents happens from the system and they are designed to highlight your practice and the care you provide. We maintain a central database of your referring doctor’s fax numbers, phone numbers and addresses so there is no need to setup this feature before accessing its benefits.
Award-Winning Advanced Patient Portal
The patient portal provided through your website and the patient messaging system help you market your practice to your patients. Patients can enter their complaints and medical conditions such as Glucose levels, through the patient portal and this saves the patient and your office staff time when they come for their encounter – less time in the waiting room and consistent waiting times have been shown to lead to greater perceived satisfaction after a medical visit. After the encounter, based upon your diagnosis, focused and branded educational content can be printed or automatically emailed to your patients.