As an ENT and Facial Plastic Surgery Practice, Augusta ENT chooses Waiting Room Solutions EMR and Practice Management System (PM).

Augusta ENT and Facial Plastic Surgery, a Virginia based multi-specialty practice, has selected Waiting Room Solutions as its PM solution. This Practice Specialty EHR and PM will aid the busy ENT practice in increasing efficiency through further integration of activities.

Goshen, New York — Waiting Room Solutions® (WRS) (, a leading web-based EHR and PM provider, announced today that Augusta ENT and Facial Plastic Surgery has chosen the Waiting Room Solutions Practice Management System (PM) for implementation.

Augusta ENT and Facial Plastic Surgery, a Virginia, based practice, has been operating out of Fisherville. Dr. Stephen and Carey Keefe are the President and CEO of the practice, which has one full-time provider. Augusta ENT and Facial Plastic Surgery chose to switch to the Waiting Room Solutions PM software because the practice felt that the system could be customized to fit its specific needs.

The Waiting Room Solutions Practice Management System will prepare the practice to meet the “meaningful use” criteria as outlined by the Health and Human Services (HHS) and the Centers for Medicare and Medicaid Services (CMS). Meeting these requirements will allow the practice to be eligible for the American Reinvestment and Recovery Act (ARRA) stimulus package incentive program.

The Waiting Room Solutions PM has been specifically designed by physicians who understand what is needed to successfully run a medical practice. This solution allows practices to improve patient communication and satisfaction while also increasing the efficiency and accuracy of charting, data input, billing and claims submissions. Some of the unique features of this system include electronic prescribing and drug interaction crosschecks, order tracking, Medicare PQRI incentive reporting, medication management, inventory management, patient portals, automated phone and email appointment reminders, and laboratory interfaces. To facilitate charting, the system provides multi-specialty CPT codes, ICD-9 crosswalks, comprehensive clinical content and templates. Furthermore, the software is compatible with the WRS Healthcare Pen, Dragon Medical Voice Recognition software, and OCR Handwriting Recognition software, all of which make charting a more timely process.

Augusta ENT and Facial Plastic Surgery will be able to significantly improve its workflow through the implementation of the Waiting Room Solutions PM. Since the WRS system is web-based, Dr. Keefe will be able to virtually enter patient data from anywhere. This ability to access patient records and input information throughout the appointment will enhance the quality of the visit for both the provider and patient. Patient communication will also be strengthened through the use of the patient portal feature, which allows registered patients to electronically contact their provider with questions or concerns, schedule and confirm appointments, and more. Augusta ENT and Facial Plastic Surgery is confident that most patients will take advantage of this new channel of connection.

In addition to compiling records from multiple locations and providing an online patient connection, the WRS system will also create a seamless interaction between different specialties. Waiting Room Solutions EHR and PM is highly-customizable and allows specialists to use their own specialty templates without being inundated with templates from others. Since Allen Medical Group is a multi-specialty practice that serves patients with a wide variety of conditions, this feature will allow all cases to be entered into the same system without hurting workflow or causing complications. In addition to these specialty templates, charting will be further aided by the WRS Healthcare Pen and Dragon Medical Voice Recognition software, both of which have been selected by the practice. The Healthcare Pen takes traditional paper notes and then electronically copies them into patients’ charts, and the Dragon Medical software allows physicians to vocally dictate information directly into patents’ files. Dragon Medical 11 is up to 99% accurate, and includes medical vocabularies covering nearly 80 medical specialties and subspecialties. With these charting capabilities, physicians will be able to optimally navigate all patient encounters, regardless of specialty.

“We are thrilled that Augusta ENT and Facial Plastic Surgery has decided to implement our billing and PM software,” said Jeff Hirsch, COO of Waiting Room Solutions. “The web-based nature of our solution will drastically elevate efficiency by allowing physicians to chart on the go, and our multi-specialty flexibility will allow the system to be customized for all patient encounters.”

About Waiting Room Solutions

Waiting Room Solutions is the leading web-based provider of fully integrated EMR and Practice Management software solutions for over 32 medical specialties. Waiting Room Solutions seamlessly integrates all of the clinical and business functions required for healthcare providers, including: Electronic Medical Records, Revenue Cycle Management, Personal Health Records, electronic prescribing (ERx), scheduling, website creation and content management, messaging, fax, order tracking, and billing -- all at an affordable price. 2011 Waiting Room Solutions Web Based EHR and Practice Management System V4.0 is a CCHIT Certified® 2011 Ambulatory EHR. Waiting Room Solutions is also a Surescripts® Solution Provider for its web-based Electronic Medical Record (EMR) and Practice Management System (PMS) V4.0. The EMR and PMS V4.0 is Surescripts certified for prescription routing messaging. It has been designed and built by successful medical professionals, who leveraged their expertise to help other healthcare providers with similar issues. Waiting Room Solutions continues to be recognized for its cutting edge technology.

More information on Waiting Room Solutions can be found at: www.WaitingRoomSolutions.comor by calling 1-866-WRS-4EMR.

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