Virtual Front Desk

Why Consider a WRS Virtual Front Desk?


The Business Case

As with any business, big or small, a practice could use a virtual front desk to reduce not just costs but to cover the growth of your business or to provide talent or skill that’s needed temporarily or on a full-time basis.

Our Focus with the Virtual Front Desk

As a physician, you work hard to get things done. But often you need help to juggle the many tasks of managing a practice. WRS Health can provide the service as a combination or a single service. The option is yours to choose. Your trained virtual front desk can work from a minimum of 20 hours per week to a maximum of 50 hours.

  • Apt Reminder Confirmations – call patients in advance of their apt to remind/confirm their apt details in addition to alerting them what their patient responsibility will be, at the time of visit.
  • Eligibility – check eligibility 24 or 48 hours in advance (practice choice) of your current patient apt list and follow up on any bad returns, prior to the patient visit.
  • Collections – work on reducing your patient balance by calling your patients to make payments on their current account balance.
  • Chart Check – check the patient’s chart in advance of the apt to verify labs, authorizations/referrals.
  • Online Presence – engage with patients to collect responses from your patients queries or reviews.

See the results of efficient customer handling, focusing on your core operations, reducing the workload, and much more.

5 Reasons

Why You Should Select WRS Health’s Virtual Front Desk

1

Help keep patients to their scheduled appointments, decreasing the rate of no shows

2

Positively affect the billing cycle; when negative eligibility occurs, claims can reject

3

Reduce practice's accounts receivable

4

Ensure any required items are up to date prior to the exam, creating less work for the provider

5

Strengthen the identity of your brand with social media strategy

Consult with a WRS Health Virtual Front Desk Advisor - Call (866) 977-4367