Enhancing Provider Communication Leads to Patient Engagement

In the world of doctor-patient relations, there is a huge disconnect – doctors believe they communicate satisfactorily with patients, while patients disagree wholeheartedly. One top patient complaint, in fact, revolves around doctors not listening well and frequently interrupting patients before they finish a thought or ask a question.

Optimize Workflows to Help with Staffing Shortages

Turnover and not having the right people in the right roles in a medical practice can be costly, especially in this inflationary economy and tight […]

The Major – and Perhaps Not-So-Evident – Benefits of Patient Portals

Believe it or not, patient portals have been around for more than 20 years, yet still there are numerous medical practices that have not fully […]

Strategically Face Negative Reviews Head-On

Let’s face it, we all have bad days. While the best way to avoid bad reviews is to deliver the best patient experience possible, there […]

Minimize the Root Cause of Claim Rejection

Most rejected insurance claims are due to human error or skipped steps in established work processes. High claim-rejection rates in a medical practice are very […]